Data Deletion

Depending on how you have dealt with Hauzisha, we may hold any of the following:

• Your name, email, phone number and country, from an enquiry or guide download
• WhatsApp message history with our team
• Listing enquiries and viewing requests you sent us
• Clicks on tracking links from our marketing channels, anonymised after 90 days
• Account data if you signed up as an agent, promoter or admin: profile, role, permissions and activity

Either route reaches the same support team and starts the same 30 day window. Use whichever is easier.

• Email support@hauzisha.co.ke with the subject “Data Deletion Request”
• Message us on WhatsApp at +254 715 380 296

Include the name, email and phone number you used with us so we can find your records. If you used more than one, list each of them.

• We confirm we have your request within 2 business days.
• We check it is really you. A reply from the email we hold is usually enough; where we only have a phone number we may ask a verification question.
• We delete your personal records within 30 calendar days and confirm in writing once it is done.

A small set of records survives a deletion request, because the law or fraud prevention requires it:

• Transaction records, where a sale or commission was processed, for the period Kenyan tax law requires
• Anti-fraud signals, as hashed phone or email fingerprints, used to stop known bad actors re-registering
• Aggregate, anonymised analytics that cannot be traced back to you

Nothing we keep can be used to contact you, market to you, or identify you to anyone else.