Privacy Policy - hauzisha

Last updated: Nov, 2022

This privacy policy explains how Hauzisha.co.ke collects, uses, stores, shares, and protects personal information. It aims to give you clear insight into how your data moves through the platform when you browse listings, contact property owners or agents, use our landlord tools, create an account, or interact with any of our services. The goal is to ensure you understand what information we hold, why we hold it, and the steps we take to keep it safe.

Information we collect

We collect personal information when you choose to share it with us, and we also collect certain details automatically when you access the site. When you submit enquiries, create an account, list a property, or contact customer support, we receive information such as your name, phone number, email address, and any message content you send. If you submit or manage a property listing, we also collect information about the property, including photographs, location details, pricing, and ownership documents if verification is needed.

As you use the website, we automatically receive certain technical details such as your IP address, device type, browser version, operating system, time spent on pages, search terms, navigation actions, and general location based on your IP. Cookies and similar tracking tools help us remember your preferences, keep you logged in, improve performance, and understand how visitors use the site. We also receive information from third parties such as payment processors, property owners, service providers, or analytics partners when needed to deliver our services or verify activity on the platform.

How we use your information

We use your information to run the platform efficiently and to give you a smooth and safe user experience. The information you provide helps us show relevant property listings, connect you with landlords and agents, respond to enquiries, support your account, and maintain communication. We also use your information to improve the platform by analysing visitor behavior, measuring search performance, identifying common user actions, and refining our features.

Your information helps us detect fraud, verify listing ownership, monitor unusual activity, resolve disputes, and comply with legal requirements. When you permit it, we use certain details to send you property alerts, updates, and marketing messages, though you may opt out at any time. Some information is used in anonymized or aggregated form to assess website performance and improve advertising effectiveness. We do not sell your personal information.

How we share your information

We share your information only when necessary to provide our services or meet legal obligations. When you enquire about a property, your contact details and message are shared with the property owner or agent so they can respond. We also work with service providers who support areas such as hosting, email delivery, SMS notifications, payment processing, analytics, and customer service. These partners access information only to perform their tasks and must follow strict confidentiality requirements.

If required by law or a valid legal request, we may share information with authorities. We may also share information to protect the safety of users, prevent scams, enforce our Terms and Conditions, or support investigations. If Hauzisha.co.ke undergoes a merger, acquisition, or change in ownership, your information may be transferred to the new entity under this same policy.

Cookies and tracking tools

Cookies help us understand how users interact with the platform. They store preferences, keep sessions active, track performance, and support security features. Some cookies are essential for the site to work, while others help us analyse traffic or show more relevant content. You can manage cookies through your browser settings, although disabling them may affect how the site functions.

Data storage and security

We store your information on secure servers and protect it using encryption, firewalls, access controls, and ongoing security monitoring. We restrict access to personal information to only those who need it to perform their roles. While we take strong steps to protect your data, no online system is fully risk-free, and we work continuously to reduce vulnerabilities and improve security.

How long we keep your information

We keep your information for as long as necessary to provide our services, meet legal obligations, resolve disputes, support fraud prevention, and maintain accurate records. You may request deletion of your personal information at any time unless there is a legal reason for us to keep certain data for a specific period.

Your rights

You have the right to access the personal information we hold about you, request corrections, request deletion, restrict certain uses of your data, and ask for a copy of your data in a portable format. You can also opt out of marketing communications or withdraw consent for optional features. To exercise any of these rights, you can contact us at [email protected].

Children’s privacy

Our services are intended for users aged 18 and above. We do not knowingly collect information from children. If we discover that information has been collected from a minor, we remove it as soon as possible.

Links to external websites

Hauzisha.co.ke may include links to external websites. These websites operate under their own privacy policies, and we do not control their data practices. We encourage you to review their policies before sharing personal information with them.

International data transfers

If your information is transferred or processed outside Kenya, we ensure that appropriate safeguards are in place. We work with partners who follow strong data protection standards and secure data-transfer practices.

Changes to this policy

We may update this privacy policy to reflect improvements to the platform, changes in legal requirements, or adjustments in how we handle information. When we make significant changes, we will update the date at the top of this document and may display a notice on the website.

Contact information

If you have questions about this privacy policy, need clarification, or want to submit a data request, you can contact the Hauzisha.co.ke Support Team using the email [email protected].